In my role as a supervisor I have recently faced challenging
conversations where I have had to speak with someone about a supervisory
concern. This form of communication has been challenging for me as I am faced
with many unexpected responses. When communicating with staff I have tried to
think about the 3R’s and non-violent communication without knowing it. I have
kept a calm voice, even if they raise their voice. I stick to the facts and if
I do not have an answer for something right away I value what they say and tell
them I will get back to them soon with an answer. In this instance I cannot
suggest a compromise, but I can be respectful of what they have to say and when
appropriate recognize their strengths. Sometimes it can be difficult to be
respectful of and fully hear out what the other person has to say, but I know
it is my responsibility to be responsive to what they are communicating. Have
any of you had to address supervisory concerns if so how did the conversation
go?
Lisa,
ReplyDeleteIf your role is to act in a supervisory role in a situation where no compromise can be suggested, your best approach might be to understand the employee’s perspective and rationale for acting in a certain way. Then options to establish an alternative method of dealing with this undesirable situation in the future could be openly discussed and agreed upon. It sounds like you are working very hard to acknowledge the employee’s perspective while still accurately identifying the situation at hand.
Carol
Ms.Brownell,
ReplyDeleteI have spent many years in management positions and empathize with you. The short answer is; if you are not " fully hearing" them it is best to stop the conversation and resume it later.